Legal
Privacy Policy
Transparency for TowerDesk on the web and on mobile — how SESM Technology Group collects, uses, and protects information when you manage buildings with our platform.
Organization isolation
Each company workspace is separated with role-based access.
Encrypted in transit
Web and mobile traffic uses secure HTTPS connections.
Purpose-limited use
We process data to run the product — not to sell it.
Last updated: May 27, 2026
Introduction
SESM Technology Group PLC ("SESM," "we," "us," or "our") operates TowerDesk — a building administration platform available as a web application and a mobile app for property managers and their teams.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use TowerDesk. By creating an account, signing in, or using our services, you acknowledge this policy and our Terms and Conditions.
Scope — web and mobile
This policy applies to:
Both products connect to the same secure backend. Data you enter on one device is available in your organization workspace on the other, subject to your role and permissions.
If you are a property manager using TowerDesk on behalf of a company, you are responsible for informing tenants and clients whose personal data you store in the platform, and for using that data in line with applicable law.
Information we collect
Depending on how you use TowerDesk, we may process:
- Name, email address, and profile image (if provided)
- Hashed passwords or session tokens managed through our authentication system
- Organization membership, roles, and invitation status
- Optional sign-in via third-party providers (e.g. Google), when enabled
- Buildings, units, leases, and maintenance records
- Client and tenant contact details (names, emails, phone numbers, addresses)
- Invoices, payments, bank accounts, vendors, and accounting entries
- Notes, documents, and operational settings for your organization
- Camera and photo library — to capture or upload payment receipt images
- Internet access — to sync data with your TowerDesk workspace
We do not collect precise GPS location from your device. Address and location labels in the app refer to property data you enter for buildings and units.
- Session cookies and similar tokens to keep you signed in on the web
- Device type, browser or app version, and general usage logs for security and troubleshooting
- Aggregated analytics on the website (e.g. page views) to improve our product
- AI assistant queries and context limited to your organization data, when you use AI features
How we use your information
We use personal information to:
- Provide, maintain, and improve TowerDesk on web and mobile
- Authenticate users and enforce organization-level access controls
- Process billing, invoices, rent payments, and related notifications
- Store and deliver receipt images and documents you upload
- Send transactional emails (invitations, password reset, invoice notices)
- Detect abuse, secure accounts, and comply with legal obligations
- Offer optional AI-assisted insights based on your organization data
We do not sell your personal information. We do not use client or tenant contact details entered in your workspace for our own marketing to those individuals.
Data retention
We retain account and organization data for as long as your workspace is active or as needed to provide the service. If you request account closure or organization deletion, we will delete or anonymize personal data within a reasonable period, except where we must retain records for legal, tax, or dispute-resolution purposes.
Backups and logs may persist for a limited time before they are rotated or purged according to our operational schedules.
Security
TowerDesk is built with organization-based isolation, authenticated API access, encrypted connections (HTTPS), and role-based permissions. Property and financial data is sensitive; we apply technical and organizational measures designed to protect it against unauthorized access, alteration, or disclosure.
No method of transmission or storage is completely secure. Please use strong passwords, limit admin access to trusted staff, and contact us promptly if you suspect unauthorized access to your account.
Your rights and choices
Depending on your location, you may have the right to:
- Access or receive a copy of personal information we hold about you
- Correct inaccurate account or profile information
- Request deletion of your account, subject to legal retention requirements
- Object to or restrict certain processing, where applicable law provides
- Withdraw consent for optional features (such as third-party sign-in)
Organization administrators can manage team members, roles, and much of the business data stored in TowerDesk from the admin settings. For other requests, email us using the contact details below.
Children's privacy
TowerDesk is intended for business use by adults and organizations. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal data, contact us and we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice where appropriate. Continued use of TowerDesk after changes take effect constitutes acceptance of the updated policy.
Contact us
For privacy questions, data access requests, or concerns about this policy, contact:
SESM Technology Group PLC — TowerDesk
Yaheh Nissi Building, Ayat
Addis Ababa, Ethiopia
Questions about your data?
Our team can help with access, correction, or deletion requests.
Document version: May 27, 2026. Applies to TowerDesk web and mobile applications.